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Return your goods within 90 days

Let yourself have the opportunity to return the product
within 90 days instead of the 14-day returne period governed by law.

The service is useful if you are not sure whether the item or device will be suitable as a gift.
The product can be sent back within 90 days without a justification.
You can unpack the product and give it a trial.
After return, the full amount will be refunded as a credit, and you can use it when you shop next time..
The service is free of charge.

Let's go shopping

Back to the service

How does it work?

Purchase the service

Pick your item and click on the Service that offers a 90-day return policy.

There you have it!

Upon payment, the Service is automatically activated, and can be used within 90 days. Service validity starts on the day of delivery.

If you do not like the product

Return it to any Alza shop and we will refund the money as a credit, and you can use the amount to pay for your next purchase.

Terms and conditions

Ideal products for this Service

Let's go shopping

Where can I find the Service?

The Service can be purchased together with products subject to the Policy, and you can find it on the first page when you go to Cart.

ochrana displeje dle vlastní volby screenshot umístění služby

Frequently Asked Questions

Can I unpack the product and can I try it?

Yes, you can, but only those items that do not belong among personal hygiene and care products (f.e. razors, epilators, tooth brushes, etc.). The product should be kept in its original state and sent back in its original packing.

Will I need the original packing to send it back?

Yes, the product should be sent back in its original packing.

Can I send the product back if it is damaged?

Unfortunately, the Service does not apply to damaged goods. The product that you plan to send back, cannot be mechanically damaged or dirty.

When does the validity of Service start?

The Service validity starts on the day of delivery and it is valid for 90 days.