How AlzaBoxes Work
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Choose goods on Alza.hu and add them to your shopping cart.
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Select personal pickup and then choose the closest AlzaBox on the map.
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Wait for an SMS with a collection code.
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Collect your order from the selected AlzaBox anytime you want.
How to Use AlzaBox?
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On the touchscreen display, enter the authorisation code from the SMS or e-mail your received.
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If you haven't paid for your order in advance, you can use your card at AlzaBox.
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After you've paid for the order, the box with your order opens.
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Collect your order. Follow the information on the display to see whether your order is divided into multiple boxes.
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After removing the package, close the box / boxes.
How do complaints and returns work through AlzaBox?
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Start your complaint online through your account.
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Wrap the box carefully and please write the case number (the letters, too) on the wrapped package.
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Bring the goods to any AlzaBox.
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Tap the „Send“ button on the screen, and enter the case number.
Alza protects the Earth
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Your package received in the AlzaBox may not have wrapping paper.
This way, we protect our Planet from unnecessary plastic pollution and unreasonable rate of deforestation.
Why Use AlzaBoxes?
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Safety
AlzaBoxes are safe. They are perfect for customers who prefer contactless collection.
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Availability
AlzaBoxes are available 24 hours a day, 7 days a week. You can find them throughout Hungary.
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Speed
AlzaBoxes are fast. You can collect your order in no time, without queuing.
You can now open AlzaBoxes using the mobile application
You can now easily pick up products ordered to an AlzaBox using the mobile application. Just tap the Open AlzaBox button and scan the QR code on the AlzaBox display.
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If you are at the AlzaBox, open the mobile app and tap the Open AlzaBox button.
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Scan the QR code on the AlzaBox display using the application.
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And, there you go! The box opens and you can pick up your order. Then all you have to do is close the box.
We are looking for a home for hundreds of new AlzaBoxes
Would you like to see an AlzaBox in your area and know the right place? Please fill in the form.
AlzaBox Map
FAQ
- Enter the authorisation code on the keypad.
- Collect your package. Close the box after.
- Done. Thank you. Enjoy your purchase.
For up-to-date information on delivery times can be found when you select AlzaBox in the shopping cart.
At the present moment, it is not possible to return or make a complaint about an order via AlzaBox. We are working on its availability.
2 days from its delivery. After that, the order is then cancelled and returned. 24 hours before it gets returned, you will receive a text message and an email informing you about your last chance to collect it.
The order will be cancelled and credited and your money will be refunded.
AlzaBoxes are secured by an alarm and a camera system 24 hours a day, 7 days a week.
Yes, you only pay one delivery fee, no matter the size of the order.
You will find out the maximum size directly when making your order. If the goods are bulkier, the system will not allow you to choose AlzaBox delivery.
After placing your order, you will receive an email with a link that will allow you to track the progress of your order and delivery time via our website.
When your order arrives to the selected AlzaBox, you will receive an SMS with an authorisation code. The box containing your order can be opened by entering the authorisation code.
It is possible to pay for your order with AlzaBox delivery in advance when creating the order or on the spot by card.