What are AlzaBoxes?
AlzaBoxes are 24/7 self-service lockers where you can easily pick up your orders, return or exchange your items.
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Order and pick up – it's that simple
Order like you normally do, but select AlzaBox as your delivery option.
How do I pick up from AlzaBox? -
A continuously expanding parcel locker network
There are over 600 AlzaBoxes across Hungary and our network is constantly expanding.
Where do I find my AlzaBox? -
Easy returns and exchanges
You can easily return or exchange your items using AlzaBox.
How do I return or exchange my item using AlzaBox?
How do I pick up from AlzaBox?
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Open the AlzaBox
Enter the code from the SMS on the AlzaBox screen. The locker will open automatically.
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Make the payment
You can pay for your order ahead of time online, or simply use your card at the AlzaBox terminal.
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Close and you're done
Just close the locker when you're finished. That's it!
Where do I find my AlzaBox?
How do I return or exchange my item using AlzaBox?
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Create a request
Create a request for a return or exchange via the app or website.
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Get ready to send it back
Return the item in its original packaging or package it securely. Clearly label it with your return case number.
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Choose the AlzaBox
Drop off the item at any AlzaBox.
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Deposit in the AlzaBox
On the AlzaBox screen, select Send and enter the case number on the display.
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Close and you're done
You can track the status of your return in your customer account, on our website, or in our app.
Order by midnight, pick up in the morning*!
Order by midnight, ready in the AlzaBox in the morning*
Delivery speed is guaranteed for each region based on its color-coded zone. With an AlzaPlus+ subscription, AlzaBox delivery is free!
*by 12:00 the next day
Order
By 23:59
Delivery
By 9:00
Order
By 23:59
Delivery
By 10:00
Order
By 23:59
Delivery
By 12:00
"Order by midnight, find it in your AlzaBox by morning" delivery applies only to products marked with this icon and is valid for orders placed before 23:59 the previous day for delivery to AlzaBoxes by 12:00 the next day. Delivery times may vary due to traffic conditions and other external factors. No additional fees apply beyond the standard shipping charge.
Please note that if you order two or more items, we cannot guarantee next-day morning delivery, as the items may come from different warehouses and require additional time to be combined into one shipment.
Alza is expanding the network of locations where you can access our high-quality, fast, and secure AlzaBox delivery service. This means you can now order selected products for lightning-fast delivery to more locations, with some orders arriving as early as the next day by noon. Our slogan "Order by midnight, find it in your AlzaBox by morning" means that in areas where this free, convenient service is available (i.e., where we have installed AlzaBoxes), we strive to deliver orders placed by 23:59 the previous day to your AlzaBox by 12:00 the following day. Of course, unforeseen circumstances such as extreme weather, accidents, or road closures may prevent us from meeting this deadline, and in such cases, we will do our best to compensate our customers. It's important to note that for our existing AlzaBoxes in Budapest, we will continue to strive for the earlier delivery time of 10:00 as stated in our previous slogan "Find it in your AlzaBox by morning." However, since we cannot guarantee this early morning delivery for the new AlzaBoxes located outside of Budapest, we have decided to modify our slogan. Please note that we may still not be able to guarantee next-day morning delivery for multiple items ordered at the same time, but we will always do our best to get your desired products to you as quickly as possible.
Some items can only be delivered to XXL AlzaBoxes. The availability of XXL AlzaBoxes may vary.
We're searching for locations to place hundreds of new AlzaBoxes
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AlzaBoxes near you
Want an AlzaBox closer to home? Let us know where you'd like to see one.
I know a great spot for an AlzaBox -
AlzaBox for your e-shop
Want to use AlzaBox for your e-shop? Get in touch.
I want to use AlzaBox for my e-shop -
AlzaBox on your property
Interested in having an AlzaBox on your property? Contact us.
I'd like to have an AlzaBox on my property
FAQ
Yes, you can use AlzaBoxes to send back items for a return or exchange.
- Enter the authorisation code on the keypad.
- Collect your parcel. Close the locker after retrieving your item.
- Done! Thank you and enjoy your purchase.
You can find the estimated delivery time when selecting the AlzaBox in your shopping cart.
If you've ordered multiple items with different delivery dates, your entire order will ship on the latest delivery date. If some items are out of stock, it affects the delivery time for the remaining items. You can find the estimated delivery time when selecting the AlzaBox during checkout. When choosing the shipping and payment method, you have the option to split your order so that part of it can be delivered as quickly as possible. In this case, there may be separate shipping fees for each part. However, you might not have to pay for shipping at all. Become an AlzaPlus+ member for just 500 HUF per month (or 5,990 HUF annually) and you can enjoy unlimited free shipping on all your orders. Deliveries can be made to AlzaBoxes, our stores, Alza Drive, partner pickup points, and parcel lockers. See here for more details.
The storage time for your order may vary depending on the chosen AlzaBox location. Please check the authorisation SMS or email you received for the exact pickup deadline, or log into your "My Alza" account on our website or mobile app for more details.
We'll cancel the order and refund you once the item is returned.
AlzaBoxes are equipped with alarms and cameras for round-the-clock surveillance.
No, you only pay for shipping once, even if your order fills multiple lockers.
You will see the maximum size allowed during the checkout process. If your items are too large, the system will not let you choose the AlzaBox delivery option.
After placing your order, you can find information about your parcel's estimated arrival time in the Orders section of your Alza account.
Once your parcel is placed in the AlzaBox, you'll receive an SMS with an authorisation code that you need to enter on the AlzaBox screen. You can also pick up your order using our app. Simply click the Open AlzaBox button in the app and scan the QR code displayed on the AlzaBox screen.
You can pay for your order in advance when you place it online, or you can pay by debit or credit card when you pick up your parcel at the AlzaBox.