Immediate Replacement Warranty
Take advantage of our instant replacement warranty in case of a malfunctionand we provide a new product for you.
- We will immediately replace faulty goods with new ones
- Prices start from 1220 HUF
- If a product cannot be replaced, we will refund the cost of the service.
How does it work?
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Purchase a service
When buying an item, add the service in your cart.
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The service is yours
Once you've purchased the service, you can use it at any time during the warranty period.
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Your goods stopped working?
Submit a claim, and if the goods are not damaged, they will be replaced.
The cost of the service depends on the price of the goods. In most cases, it is 12% of the product price.
Terms and conditions for using the serviceProducts available with Immediate Replacement Warranty
Where can I find the service?
FAQs
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Will I get a new product immediately when I bring my faulty one to an Alza store?
If we have it in-store, then yes. Otherwise, our adviser will provide a temporary replacement and order new goods to arrive in branch within two days.
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Will it be replaced even if the goods are mechanically damaged?
No. If the goods are mechanically damaged, the service is not valid.
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What if the goods are no longer available?
If we don't have your product in stock, we will handle the case as a standard claim. The cost of the Immediate Replacement service will be returned to you in the form of a credit note, or we can resolve your claim by providing you with an equivalent model.
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Is it possible to buy the Instant Replacement Warranty after buying goods?
Yes. You can buy it within 14 days of purchase.
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