Klarna - shop now, pay later. Securely and flexibly.

How does the Klarna service work?

Klarna is a new payment option on Alza, through which you can pay safely and quickly for products you purchase from us. It’s up to you whether you want to pay immediately, within 30 days, or in 3 installments. Whichever option you choose, Klarna’s buyer protection policies apply to you, and your personal data is carefully protected against misuse. You can learn more about the service and its exact terms on their official website. You can find the terms of use on this page.

How can I pay with Klarna?

On our website or in our mobile app, select the desired product as usual
Add the selected products to your cart, and once everything is in, proceed to the next step – payment methods
At this step, choose Klarna as your payment method (you can choose between two options: pay now or pay later via invoice), then you will be redirected to Klarna’s website where you complete the payment
The pay now option allows you to pay instantly via bank transfer, direct debit, or with a credit/debit card
With deferred payment, you can choose a 30-day payment period. You can conveniently pay the invoice online or in the Klarna mobile app
If you want to return a product, you can mark the returned items in the Klarna app, which pauses the payment process until we process your withdrawal request. Klarna will update your invoice once we receive the goods.

About Klarna

Klarna was founded in Stockholm in 2005 with a clear goal:
To fundamentally change the payment experience for both customers and merchants. Over the past 15 years, the world has changed, but their mission remains more relevant than ever: to make payments as simple, safe, and above all, seamless as possible. So that everyone can buy what they want and pay the way they prefer.

Frequently Asked Questions

What happens if I can’t pay on time?

If you need help, Klarna customer support is available 24/7. You can simply use Klarna’s live chat in the Klarna app. They will assist you there.
My order has not been delivered. What happens to my payment?

Please follow the steps below:
1.
Make sure you haven’t missed any notifications from the courier service.
2.
Use the tracking number we provided to check the current status of your package. If your order truly has not been delivered, contact us so we can clarify the situation together.
3.
After contacting us, report the issue in the Klarna app as well. Use the "Report a problem" option and select "I did not receive my order".
4.
Once you report the issue, Klarna will pause the payment until a solution is found. You do not need to pay Klarna until the goods have been delivered. You can find more information about Klarna’s buyer protection policy here.
I want to return my product, but I can’t send the package. What should I do?

Please contact us so we can find a solution together. Don’t forget to report the return in the Klarna app as well, so we can pause the invoice during this time. To do this, click the "Report return" button in the app.
I placed an order, but delivery is not possible. What should I do?

Please contact us so we can find a solution together. If the goods have already been shipped, don’t forget to report the return in the Klarna app so we can pause the invoice during this time. To do this, click the "Report return" button in the app.
I have more questions about Klarna payment. Where can I turn?

If you have any further questions, please contact Klarna directly. Here you will find direct links to Klarna customer support and to questions related to data protection.
Can companies also purchase with Klarna?

No. Klarna can only be used by private individuals to pay for their orders.

Share with your friends

Interested in this offer? Don’t keep it to yourself—tell your friends too!