Terms and Conditions of the Unwanted Gift Exchange Service

These Terms and Conditions govern the relations between the parties to the Service Agreement "Unwanted Gift Exchange" (hereinafter "Service"), on the one hand Alza.cz as , ID 27082440, Tax ID CZ27082440, registered office at Jankovcova 1522/53, 170 00 Praha 7, entered in the Commercial Register maintained by the Municipal Court in Prague in Section B, File 8573 as the Provider (hereinafter referred to as "Provider") and on the other is the Client (hereinafter referred to as "Customer"), these Terms being applicable to all transactions related to this services.

The Service Agreement is closed when the Customer confirms in the so-called Shopping Cart the service along with with the selected goods offered by the Provider on the e-shops operated by the Provider and the Provider issues an invoice on which the service is indicated. Service is provided automatically for selected products from 30 October 2024. The service contract is concluded at the moment of the purchase contract conclusion for the selected product.

The Provider guarantees to the Customer that it will allow the return of the product without giving any reason until 31 January 2025, under the conditions set out below, if the Customer requests such return, i.e. uses the service within the specified time. The Customer-consumer may use the service at the earliest after the expiry of the 30-day statutory period for withdrawal from the purchase contract – in the first 30 days after receipt of the goods, the consumer may exercise his statutory right to withdraw from the purchase contract within 30days from the date the goods were collected (more information on withdrawal can be found in Article IV of Alza General Business Terms and Conditions).

The provider is obliged to provide the service, i.e. to provide the Customer with the possibility of returning the purchased product without giving a reason until 31 January 2025, only if:

This service is limited to New and Unsealed items. In the event that the Customer fulfils the conditions under which the Service may be used and returns to the Provider the Goods which have been purchased brand new, in their original condition and with their packaging intact, with all accessories, full documentation, undamaged and clean, the full purchase price of the Goods will be refunded to the Customer in the form of a voucher in accordance with these Terms and Conditions.

In the event that the Customer fulfils the conditions under which he/she can use the service and returns to the Provider the goods which were purchased brand new in an unpacked condition, the Provider shall be entitled to a handling fee of 10% of the purchase price of the goods. This fee shall be used to cover the costs involved in putting the goods back into their original condition and back on sale. The customer will be refunded the purchase price of the goods minus a handling fee in the form of a voucher.

In the event that the Customer returns to the Provider the goods that were purchased brand new in a Poor or Distressed condition, then the Customer will only be offered to take back the goods at a reduced price in the form of a voucher according to point 6. of these Terms & Conditions, or for CZK 0,- and take the goods for ecological disposal.

Definition of the condition of the products concerned

Good

Poor

Distressed

This offer applies only to Goods for which the service is offered in the product description and the Shopping Cart, i.e. during the order placement and confirmation process. Gift vouchers, licences, electronic content, perishable goods and goods for which the statutory withdrawal procedure cannot be used cannot be returned. It is also not possible to return customised goods (e.g. Alza Individual PC systems), goods purchased on One Third or services/goods that have been provided with the goods in question (e.g. application of protective glass).

The Buyer acknowledges that if gifts are provided with the goods, the gift contract between Alza and the Buyer is concluded with the condition that if the right to withdraw from the purchase contract is exercised, the gift contract ceases to be effective and the consumer is obliged to return the related physical gifts along with the returned goods. If these are not returned, these values will be treated as unjust enrichment of the consumer. If the return of the object of unjustified enrichment is not readily possible, Alza is entitled to monetary compensation in the amount of the normal price. In the event of withdrawal from the gift contract, the purchase contract is not terminated and the contracts are treated separately in this respect.

Alza reserves the right to restrict returns via AlzaBox. In such cases, customers may still return products at any Alza store or at a store of our partners during regular business hours, or by using a shipping company.

In the event that the Customer meets all of the Provider's conditions of service for the return of the Product, the Provider shall, without undue delay after the conditions of service have been met, refund to the Customer the purchase price of the Product in the form of a voucher for the purchase of goods on one of the online shops operated by the Provider. This voucher is not exchangeable for money.

If the customer returns the goods for which the voucher was used, the provider will refund the purchase price of the goods again in the form of a voucher for the purchase of goods on one of the online stores operated by the provider. This voucher is also not exchangeable for money. The voucher is valid until 28 February 2025.

The value of the voucher can only be redeemed with a single purchase. If the value of the purchased goods is less than the value of the voucher, the Provider will not refund any money to the Customer.

These Terms and Conditions come into force and effect on 30 October 2024, and the specifications of this service are available both at the headquarters of the Provider's company and on the websites of its e-shops.