Reviews SENCOR SRV 9020BK
Interested in reviews of SENCOR SRV 9020BK? It got 4.5 out of 5 stars from our customers. Find specific customer reviews of SENCOR SRV 9020BK below. We will appreciate if you also share your experiences with SENCOR SRV 9020BK after purchasing.
User Reviews
Jakub, Praha 11
Rated 15/03/2026, variant SENCOR SRV 9020BK
Verified purchase
For a super price very reliable vacuum cleaner, mapping and orientation in the space is completely cool at each vacuuming at the same time re-maps so that moving things around the apartment does not confuse him and except for thinner legs from chairs into nothing crashes. It is weaker in mopping for no big winnowing and if so you need to use the more precise mode.
Very good navigation and mapping
Good battery life
Cool app
Super price
Weaker mopping
He's not very friendly with animal hair
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Petr, Praha 4 - Háje
Rated 19/02/2026, variant SENCOR SRV 9020BK
Verified purchase
three stars for an annoying app that doesn't work
once you map the whole apartment it works fine
I haven't tried mopping yet, but I think it'll be good
it is quite quiet and you can set different automatic cleaning for different days (mopping only once a week, for example. while cleaning up every day)
has a great app that works over the internet (if connected to wifi) so it can be controlled from anywhere
relatively friendly application
really good strategic cleaning and driving through the apartment (this can be seen on the map)
absolutely senseless management of the order of rooms that can hardly be saved. once I manage to unzip it and save the settings, it works. but whatever I change (maybe just shift the automatic cleaning time - the whole thing breaks again! and then I spend another hour talking the app into remembering it and running the vacuum cleaner as it should! )
the application has a lot of errors in the sense that it remembers the saving, the order of the rooms after saving is not visible (and often the vacuum cleaner doesn't even know it and drives differently), I click on save and it goes right back without any error. so I have to save the settings fifty times
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Reply from Alza
09/03/2026
Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below.
"Hello, please contact our colleagues from the technical support department ([email protected]) with a detailed description or video of your problem. Colleagues will be happy to deal with your problem. Sincerely Sencor Team
"
If you need anything, please do not hesitate to contact us. Thank you and have a nice day, Ondřej - Alza expert
Petr, Praha 4 - Háje
Rated 19/02/2026, variant SENCOR SRV 9020BK
Verified purchase
three stars for an annoying app that doesn't work
once you map the whole apartment it works fine
I haven't tried mopping yet, but I think it'll be good
it is quite quiet and you can set different automatic cleaning for different days (mopping only once a week, for example. while cleaning up every day)
has a great app that works over the internet (if connected to wifi) so it can be controlled from anywhere
relatively friendly application
really good strategic cleaning and driving through the apartment (this can be seen on the map)
absolutely senseless management of the order of rooms that can hardly be saved. once I manage to unzip it and save the settings, it works. but whatever I change (maybe just shift the automatic cleaning time - the whole thing breaks again! and then I spend another hour talking the app into remembering it and running the vacuum cleaner as it should! )
the application has a lot of errors in the sense that it remembers the saving, the order of the rooms after saving is not visible (and often the vacuum cleaner doesn't even know it and drives differently), I click on save and it goes right back without any error. so I have to save the settings fifty times
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Martin, Řehlovice
Rated 05/02/2026, variant SENCOR SRV 9020BK
Verified purchase
Works well
super orientation in space
wiping rather average
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Viktor, Strančice
Rated 16/01/2026, variant SENCOR SRV 9020BK
Verified purchase
Voice response can be set to English, super navigation and mapping, room cleaning scheduling, doesn't bump into furniture, no confused driving, you can see how it cleaned in the app. He has an 11m2 room vacuumed in 12 minutes.
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Milan, Lomnice nad Popelkou
Rated 13/01/2026, variant SENCOR SRV 9020BK
Verified purchase
Great satisfaction
Super thing
He's doing exactly what he's supposed to do.
Great satisfaction
Simple control
Nothing, nothing nothing nothing
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Marián, Kynšperk nad Ohří
Rated 10/01/2026, variant SENCOR SRV 9020BK
Verified purchase
Vacuums well, satisfaction
Not much mopping
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Aleš, Praha
Rated 07/01/2026, variant SENCOR SRV 9020BK
Verified purchase
It sucks decently, surprisingly good mapping of the area and easy map constraints. Handy map-based adjustment of the vacuuming power (i.e. according to the carpet with a different pile or on a hard floor).
possibility of connection with tuya and home assistant
saving time in the normal running of the household
weaker vacuuming performance
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Tomáš, Blansko
Rated 28/11/2025, variant SENCOR SRV 9020BK
Verified purchase
It vacuums well. For the money, we're happy. This is our first experience with a robo vacuum cleaner and we only regret that we bought it now 🙂
Use via the Immax Neo app
He mapped the environment perfectly
can cope with thresholds higher than 1.6cm (2cm). it takes a while, but 9 times out of 10 it'll do.
Possibility to adjust the vacuuming and mopping power for each room separately
saves a lot of work
After three days, the yellow foam bumpers on the sides started to fall off. You can put them on, but maybe better to glue them on
can't see obstacles that are lower than him (I don't know if all vacuum cleaners are like that).
For example, it bumps into the metal legs of the chair (diameter approx. 1.5 cm) and pushes it for a while before it realizes that it has resistance and finally circles it. I don't know why they don't just cut her off right now
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René, Praha
Rated 20/07/2025, variant SENCOR SRV 9020BK
Verified purchase
The SENCOR SRV 9020BK is an intelligent, powerful and completely maintenance-free helper that saves me a lot of time and energy. Every day I return to a clean apartment and have one less daily task to do, and the dust in the apartment has decreased rapidly and visibly. Definitely a great choice for me at a great price!
Precise navigation and mapping, it vacuums logically and thoroughly - no unnecessary going over one place in circles.
Control via app, I control the vacuum cleaner via my phone - I can start it from work, schedule cleaning or send it to clean only a specific room.
Long lasting and automatically recharging, it can clean the whole apartment on a single charge and when it runs out of juice, it returns to the station and then picks up where it left off.
Mopping function, it can not only vacuum, but also wipe the floor with a damp mop.
Whether it's tile, parquet or carpet, the SRV 9020BK can handle it all.
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