Reviews Sony Noise Cancelling WH-1000XM5SA, black, Limited edition – soft case
Interested in reviews of Sony Noise Cancelling WH-1000XM5SA, black, Limited edition – soft case? It got 4.4 out of 5 stars from our customers. Find specific customer reviews of Sony Noise Cancelling WH-1000XM5SA, black, Limited edition – soft case below. We will appreciate if you also share your experiences with Sony Noise Cancelling WH-1000XM5SA, black, Limited edition – soft case after purchasing.
User Reviews
Anonymous customer
Rated 09/03/2026, variant Sony Noise Cancelling WH-1000XM5, blue
Verified purchase
After a year and a bit, the plastic of the head bridge at the joint broke. Complaint not acknowledged although according to reviews it is a system defect where SONY underestimated the stress and chose the wrong material.
A new head bridge costs half the price of the headphones and is guaranteed to break too.
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Milan, České Budějovice
Rated 01/03/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
I bought the Sony WH-1000XM5s headphones expecting premium quality. Unfortunately, my experience is very negative. After less than a year of normal use, the head bridge cracked at the ejection point. The headphones have never fallen off or been subjected to impact. The damage occurred during normal deployment. This is a very structurally stressed site. The complaint was rejected by the authorised service centre on the grounds of "mechanical damage", without any specific technical explanation. The service refers to the manufacturer's internal rules and disclaims any liability. Alza, as the seller, took over the whole situation without further consideration, stating that the statement of the service department was decisive for them. Instead of a solution, they only offered a paid repair for CZK 2,555 + shipping, almost half the original price. I am particularly sorry about the approach - no effort for individual solutions, no attempt to compromise, only transfer of responsibility to the service and the manufacturer.
Quality sound
Poor quality plastic of the head bridge Cracking during normal use Structural weak point (ejection part) Claim rejected without specific technical justification
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Customer, Hošťálková u Vsetína
Rated 23/02/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
For the price I would have expected more, we are not yet at the time when wireless headphones would be on the same level however wired
relatively good sound
they don't fold
when the earpieces are turned, it strangles
the microphone is a tearjerker
when the microphone and headphones are running at the same time, the sound quality of the headphones is extremely reduced
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Anonymous customer
Rated 24/01/2026, variant Sony Noise Cancelling WH-1000XM5, pink
Verified purchase
I had a previous model. After 2 years, the connection between the shell and the bridge stopped holding.
This model had the same defect after 11 months of use. It took 3 weeks at an authorized service center under Alza only for them to return the headphones to Alzabox on the last day of the claim period, saying that the defect was not covered under the standard warranty. Find videos of this model with "hinge replacement"/"broken headband"
That problem is extremely common and those headphones are built to be very hard to fix. I don't recommend the xm series, this is the last model I buy from them. Headphones for almost 9000, -? Joke
Strong ANC
Great sound
Service
Lifetime
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Vladimír, Zlín 12
Rated 03/01/2026, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
One of the last headphones that are still focused on quality
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Marie, Opava 1
Rated 26/12/2025, variant Sony Noise Cancelling WH-1000XM5, blue
Verified purchase
It fits well
On the case, the zipper came undone after 2 zipper closures.
I expected more from the sound.
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Customer
Rated 24/12/2025, variant Sony Noise Cancelling WH-1000XM5, silver
Verified purchase - review from a price comparison website
Peck
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Jiří, Černošice
Rated 24/11/2025, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
Ingenious ambient sound attenuation
Sound-wise, they seem to me as a layman absolutely flawless
According to other reviews, I was afraid of fragility, however, two ocean flights indicate that everything is holding as it should
9 hours on the ears on the plane and I did not notice the sweating etc. mentioned elsewhere
You definitely want the hardcover version. I can't imagine the cloth bag and the thousand pennies saved. The hard case also has a separate pocket for cables and really expensive headphones deserve a hard case.
price
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Customer
Rated 25/08/2025, variant Sony Noise Cancelling WH-1000XM5, black
Verified purchase
Good Sound
Low Clamping Force
Excellent Noise Cancelling
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Martin, Ostrava
Rated 19/08/2025, variant Sony Noise Cancelling WH-1000XM5, silver
Verified purchase
Very good headphones
They sound decent, the ambient sound cancellation is also top notch.
Battery
the sound after the cable is strange
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