Order Cancellation

Did you order goods in our e-shop, but for some reason you need to cancel the order? Whether you are a registered user or not, you can cancel your order on our site in just a few minutes or even seconds. In the article you will find detailed instructions on how to do it!

Order Cancellation- Registered User
Order Cancellation - Unregistered User
When Do I Get My Money Back?
Order Cancellation with an Applied Discount Voucher
Additional Order Modification
What to do if the order can not be canceled?

Order Cancellation - Registered User

The My Alza account on our website has one huge advantage - it keeps a clear list of all your orders to make any cancellation or changes convenient. If you already have a user account, sign in to your My Alza Account here.

Once signed in, you'll be automatically redirected to the My Order section to see an overview of all active and settled orders.

Now, find the order you wish to change or cancel, click Details, and choose Cancel order.

Once the order is canceled, it is placed in the completed orders section in your My Alza account. Information about the refunding of online payments will be discussed later in this article.

Order Cancellation - Unregistered User

If the order was processed by an unregistered user, the cancellation is conditional upon the knowledge of the order number. In order to complete an order in our e-shop you have to provide an active email address. The order number along with a direct link to the cancellation of the order is always available in your e-mail.

The confirmation email containing the order number and the cancellation link usually arrives a few minutes after completing the entire order. Once you find the message, click Cancel Order to redirect to the order details page where you can cancel the order.

Once the order is canceled correctly, you can check the status on the Alza website by entering the order number in the search engine. Information about the refunding of online payments will be discussed later in this article.

fyi A registered user can also use the cancellation link that was sent via e-mail, but the cancellations in the My Alza section are simpler for logged-in customers and do not require a confirmation email search.

When Do I Get My Money Back?

If you cancel an order that was paid via transfer or online payment card, we will take care of the refund automatically. We try to return payments ias quickly as possible, usually within 5 business days. At the latest, the money will be refunded within 14 days of cancellation. In the case of an online card payment, we refund the amount to the transaction date.

Order Cancellation with an Applied Discount Voucher

If you cancel an order to which a voucher has been applied, the validity of the voucher expires with the cancellation of the order. Therefore, the voucher will not be eligible for another order.

Additional Order Modification

The order can only be modified until the status changes to processed. Processing usually takes place within 30 minutes of placing an order. You can change your payment method or delivery address in the My Alza section or via the Edit Order link. You can find all the modifications that are possible for that order status directly in the order details. If the order is no longer editable, we recommend cancelling the order and creating a new order.

fyi Returning Goods within 14 Days Without Giving A Reason
It may happen that you will not be able to cancel your order in time, but no need to worry. All goods can be returned for no reason within 14 days of purchase. The goods must be undamaged and in the original packaging.

What to do if the order can not be cancelled?

If you still have problems with cancelling the order after reading the above instructions, do not hesitate to contact us at + 44 (0)203 514 4411, which is available to our customers Monday through Friday from 8.30 am to 7 pm (GMT), Saturday and Sunday from 9 am to 6 pm (GMT), or contact us via the contact form.