1. Basic provisions
These provisions govern the relationship between the parties with regard to the service contract "option to return the goods within 60 days" (hereinafter the "Service"), on the one hand, the company Alza.cz a.s., ID 27082440, Company ID Number CZ27082440, based at 1522/53 Jankovcova, 170 00 Prague 7, registered in the Commercial register at the Municipal court in Prague in Section B, Entry 8573 as a provider (hereinafter the "Provider") and on the other hand, the Client (hereinafter the "Client"), these conditions will apply to all transactions relating to this service.
Service agreement is concluded when the customer along with the selected products offered by the provider operated e-shops confirms the so-called cart and a service provider will issue an invoice for this.
2. Description of the service
The Provider guarantees to the client that they allow them to return the product without giving any reason within 60 days of purchase, under the conditions specified below, if the client will request the refund, i.e. will take advantage of the service within the period specified below.
3. Terms of use of the service
Provider is obligated to provide the service, therefore to provide the client the option of returning the purchased product without giving any reason within a period of below only if:
- The client shall order the service in period when it is offered, at the latest, however, while purchasing the product covered by the service;
- The client must pay for the service properly and on time;
- The client shall not withdraw from a contract for the purchase of product to which the service relates before applying the service;
- The client shall take advantage of the service no later than at 60th day from the purchase, and namely for the product to which the service relates, in person at one of the branches of the provider, eventually on branches of its contractual partners, within regular opening hours;
- The client does not damage identification labels of the product to which the service refers, or otherwise does not unduly handle the product (e.g. in violation of the rules of proper use of the product specified by manufacturer).
- The client shall prove entitlement to the service by original of issued invoice containing the product and related service;
- The client shall submit the product in the state "good", (see definition below);
- Products designed for body care and hygiene must be unused with intact packaging.
In case that the client fulfills all the conditions under which the service may be used, he/she will receive refunded price of the product in full amount including VAT. In case that the client will take advantage of the service, and will request a refund of the product in a state of "bad" or "impaired", then to the client will be offered only the return of the product at a reduced price, eventually at 0 Ft and takeover of the product for ecological disposal.
Definition of states of products to which the service relates
Good
- The product has all accessories, which were delivered to the provider along with it (esp. cables, easel, remote control, user manual, drivers/firmware/SW, provided gifts etc.); and
- The product has no signs of use; and
- Submitted product includes packaging material, which bears signs of normal unpacking of the product.
- Products designed for body care and hygiene must be unused with intact packaging.
Bad
- The product has signs of use; and/or
- The product is incomplete; and/or
- The product is excessively worn and/or has a damage which is easily repairable, and after the repair the product can be further fully used without any limitations; and/or
- The product does not contain consumables at full capacity.
Impaired
- The product is damaged and it cannot perform its function in full; and/or
- The product is fundamentally incomplete, and therefore it is not possible to fully use it.
This service does not affect the right of withdrawal provided under the government decree no. 45/2014. (II. 26.) neither the withdrawal right provided by Alza, under which the consumer is entitled to exercise its right of withdrawal independently of this service.
4. Refund price of service
In case the client is a consumer, they have the right to withdraw from the contract of provision of the service, in accordance with the applicable laws, however, in such case the client must pay the necessary compensation due to unjust enrichment at the time of withdrawal. The client understands and accepts that if they purchase goods with the option offered by the Service provider, and the Service is purchased along with the goods, then in case of termination of the sale contract of the goods before the date of full payment of purchase price, the Service provider is not obliged to refund the purchase price of the service to the client. This restriction does not, of course, affect the consumer's statutory rights.
5. Refund price of product
If the client fulfills all the provider's conditions of the service of refund of the product, the provider returns without undue delay after fulfillment of the terms of service purchase price of the product to the client, purchase price is refunded for further purchase of goods at one of the online stores operated by the provider.
6. Final provision
The terms become valid and effective at 15.6.2022, while the specification of the service is available both at the headquarters of the provider and on websites of the e-shops operated by the provider.
