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The purchased product key must be activated in the Xbox Store, located in the main console Menu
- 1) Go to the "Store" tab.
- 2) Select "Use a code" and press "A" to confirm.
- 3) Enter the 25-character code - press "Next" once you are done.
- 4) Finish the activation by pressing "Confirm".
- 5) You can leave the information screen by pressing the "Close" button (for downloadable content, the download will start automatically).
Detailed instructions complete with pictures can be found here: instructions-for-applying-electronic-licences-games#xbox-store
If you have any problems redeeming your prepaid code, please contact Microsoft Support: beta.support.xbox.com
The purchased product key must be activated in the Microsoft Store app
- 1)Launch the app and log in with your account or create a new one.
- 2) Click the three dots in the upper right corner and select "Redeem Code".
- 3) A new window will pop up. Enter the purchased 25-digit code and confirm by clicking "Next".
- 4) The next window will display the purchased product. Click "Confirm".
- 5) Now you can find and install your new game.
