General Terms and Conditions

General Terms and Conditions

I. Introductory provisions 

The present general terms and conditions (GTC) regulate the relationship of the parties if the customers (hereinafter referred to as the Customer) conclude a contract/consumer contract with Alza.hu Kft (registered office: 1134 Budapest, Róbert Károly krt. 54-58.; tax number: 25745849-2-41; company registration number: 01-09-286873) or with Alza.cz a.s. (KSH number: 27082440, registered office: Prague 7, Jankovcova 1522/53, zip code: 170 00, tax number: 30398151-2-51, registered under registration number B 8573 with the Municipal Court in Prague acting as registry of companies) as the vendor (Alza.hu Kft. and Alza.cz a.s. hereinafter jointly referred to as Alza; the Customer and Alza hereinafter jointly referred to as the Parties).

The present General Terms and Conditions regulate the case when the Customer places an order in the webshop www.alza.hu in which cases the Customer enters into a business relationship with Alza.cz a.s. as the vendor, since the webshop is operated by this company. The present General Terms and Conditions also regulate the case when the Customer purchases any product in the physical stores of Alza in Hungary, in which case the Customer enters into a business relationship with Alza.hu Kft. as the vendor. Since the same General Terms and Conditions are applicable to both cases, we do not distinguish between these two cases below.

Detailed information about Alza can be found on the www.alza.hu website under About us.

The Customer may be a consumer or a Entrepreneur, to whom different rules are applicable in certain cases.

Consumer: a natural person who acts outside the scope of their profession, independent occupation, or business activity when concluding a contract with Alza.

Entrepreneur: a natural person or a legal entity who acts within the scope of their profession, independent occupation, or business activity when concluding a contract with Alza. If, when placing an order, the Entrepreneur enters the company name and/or the tax number into the form available on the website of the webshop operated by Alza, then the Entrepreneur agrees to be bound by the special provisions – applicable specifically to Entrepreneurs – stipulated in the present GTC. 

Taking into consideration that the present GTC has been made available on the website of Alza and therefore all Customers may access the GTC and may become acquainted with the GTC prior to the conclusion of the contract, by placing an order and/or by ticking the ‘check box’ placed there, the Customer acknowledges and confirms that, prior to the conclusion of the contract, they had become acquainted with the contents of the present GTC, including, but not limited to, the representations and warranties contained in Chapter II, and acknowledges that the Claims Code and the Delivery Information constitute integral parts of the GTC. In addition, the Customer declares that they have expressly become acquainted with and agree to be bound by the version of the present GTC and its annexes valid and in effect at the time of placing the order.

The Customer accepts that, in the course of purchasing any product from Alza, the Customer is not entitled to use any trade mark, trade name, company logo, etc. registered by any contractual partner of Alza and/or by Alza, unless an individual agreement for specific cases has been concluded by and between the Parties. 

In the case of placing an order for any product/service/digital content, the Customer is liable for the accuracy and for the validity and warrants the authenticity of the data submitted by them.  

If the Customer places an order for any product and/or service, then the Customer receives an invoice via e-mail, which invoice contains the details of the agreement between the Parties. 

II. Declarations prior to the conclusion of the contract 

Alza represents and warrants that:

1. The Customer is not charged by Alza for the costs of the electronic communication. Alza does not charge the internet/telephone service provider of the Customer any additional costs; this does not apply to any delivery fee.
2. The Customer is obliged to pay the purchase price prior to receiving the products ordered from Alza or, if the Customer pays on delivery, then simultaneously with the receipt of the product, and/or is obliged to pay an advance for certain special services if indicated so in advance by Alza or specifically requested so by the Customer.
3. As a general rule, Alza does not conclude contracts stipulating continuous performance. If Alza concludes a contract stipulating continuous performance, then the Customer is duly informed of the shortest possible period of the contract and of the price (or of the method for determining the price) charged in the given period of invoicing (which is always a period of one month in the case of a fixed price). 
4. Unless otherwise provided for, any licensing fee under a licence agreement concluded for an indefinite period applies to the entire period of such an agreement. 
5. It is indicated next to the prices of the products and of the services in the webshop operated by Alza whether the amount includes VAT or not, and/or whether other statutory payment obligations (if any) are applicable. However, the delivery costs may vary based on the delivery mode selected, on the forwarder, and on the method of payment. Prior to placing the order, Alza informs the Customer of the delivery fee. 
6. The contracts and/or the invoices are saved in the electronic archives managed by Alza, which archives may be accessed by any Alza user via their user account. 
7. Rules regarding pre-orders:
8. • 7.1. In the case of a pre-order, the price of the pre-ordered product is of an indicative nature, from which the final price of the product may differ. Alza informs the Customer of any change in the price of the product. The final purchase price of the pre-ordered product is determined after the product has been delivered to the warehouse of Alza.
9. • 7.2. The methods of payment stipulated in Chapter IX are applicable to any pre-order as well, that is, the customer is not obliged to pay the purchase price of the product in advance when they place the pre-order.
10. • 7.3. The Customer may, at any time and without having to give any reason for the cancellation, cancel their pre-order, in which case Alza repays all amounts the Customer paid in advance in connection with this. If the Customer paid the purchase price of the pre-order in advance and the price of the product changes, then Alza transfers the difference back to the customer (if the price is lower) or the customer is obliged to pay Alza, prior to the delivery of the product, the difference (if the price is higher) if the customer decides not to cancel their pre-order despite the change in the price.
11. • 7.4. In the case of products which may be purchased via pre-order, Alza may have a limited quantity of such products available, and therefore it may be possible that Alza is not able to fulfil the pre-order immediately. Therefore, Alza is entitled to modify any deadline for the delivery of a pre-ordered product. If the deadline for the delivery of a pre-ordered product changes significantly (that is, exceeds 14 days), then the customer is entitled to cancel their pre-order. If the circumstances in connection with the product change significantly in comparison to the circumstances at the time of placing the pre-order and, taking into consideration the changes to these circumstances, it may not be expected from Alza to fulfil the pre-order, then Alza is entitled, without having to give any reason for the cancellation, to cancel the pre-order and notifies the customer of this.
12. • 7.5. With regard to the limited quantity of the pre-ordered products, the Customer accepts that the stock available to Alza is to be distributed, in accordance with the order of the pre-orders, among the consumers in the Czech Republic, in Slovakia, in Austria, in Hungary, and in other countries of the European Union which are supplied by Alza.

The Customer accepts that the products distributed by Alza are primarily designed to be used in the Czech Republic, and therefore the electric devices are fitted with Europlug plugs. Any deviation from this may not be deemed to constitute defective performance. 

III. Agreement

1. Performance

By accepting the offer appearing in the webshop operated by Alza and ‘placing the chosen product (goods, services, digital content) into the cart’ or using the ’Buy now’ service (which is available only to registered users), the Customer concludes a contract with Alza. The contract is deemed to be a contract in writing, the language of the contract is Hungarian. Unless otherwise provided for by the terms of specific promotions organised by Alza, the Customer may also conclude a contract with the assistance of the customer service representative of Alza, via telephone or e-mail.  

The Customer may change the products placed into the cart and also the chosen methods of delivery and of payment (for instance, may check the status of the order prior to placing the order). The sale and purchase agreement is concluded when the Customer (having chosen the methods of delivery and of payment) places the order and the order is received by Alza. With regard to this, Alza accepts no liability for any error or mistake which occurs in the course of the electronic data transmission (if such an error or mistake occurs). Alza informs the Customer of having entered into the contract via a confirmation e-mail sent to the e-mail address designated by the Customer. 

Alza sends its GTC in effect and its Claims Code as attachments to the confirmation e-mail. Unless the GTC provide for otherwise, the concluded contract (including the accepted purchase price) may be modified or terminated only by the mutual agreement of the Parties or by virtue of a statutory provision. 

Alza files the concluded contract and archives it for a period of at least five years, unless otherwise provided for by the relevant legislation. The archived contracts may not be accessed by any third party who was not involved in the transaction, excluding any mandatory provision of data to any court, authority, or other third party, as prescribed by the legislation in effect. The information on the specific technical steps of the conclusion of the contract and the process of the conclusion of the contract are provided for in detail in the present GTC. 

2. The handover of the goods

Under the sale and purchase agreement, Alza undertakes to deliver the product and/or to provide the Customer with the digital content/licence and that the Customer acquires title to the product and/or a licence to the digital content; and the Customer undertakes to receive the product/digital content by Alza and to pay the corresponding purchase price. 

Alza retains the title to the products until the payment of the purchase price in full, the Customer acquires title to the product only after the payment of the purchase price in full. The same applies accordingly to the purchased licences and services. 

Alza delivers the products with the appropriate and relevant documentation and ensures that the Customer acquires the title to the product and/or the licence in accordance with the contract.

Alza informs the Customer in due time via its contractual partners of the delivery of the product. Alza performs duly if it delivers the product to the Customer and makes it possible for the Customer to inspect the product and to examine it at the place of the performance.

In the case of Entrepreneurs, the performance by Alza is effected when Alza hands over to the delivery company the product to be delivered and assigns to the Entrepreneur the rights which the Entrepreneur may assert under the delivery contract. In the case of Consumers, the performance by Alza is effected when the Consumer receives the designated products from the delivery company. 

Alza delivers to the Customer the purchased product in the quantity, in the quality, and in the design stipulated in the agreement. 

If more items were delivered than as stipulated in the contract, then the contract is concluded between the parties in accordance with the quantity of the items actually delivered; unless the Customer declines these additional items without undue delay. 

Unless the Parties agreed on otherwise, the product is packaged by Alza in accordance with its relevant policy; if there is no separate agreement in this regard, then the given product is packaged in a way that it receives appropriate protection and safeguarding. The same applies to the products to be delivered. 

3. Warranty

The terms and the circumstances of the warranty and the guarantee are regulated by the Claims Code of Alza and by the relevant legal provisions. As a general rule, the record of the purchase (invoice) substitutes for the warranty card (Claims Code). 

The product is defective if, at the time of the performance, it does not comply with the quality requirements prescribed in the contract or by law. The product may also be deemed defective if a different product was delivered to the Customer. 

The Customer may assert a claim in connection with the defective performance when the risk of loss passes to the Customer. At that time, the Customer is obliged to notify Alza of the defect in the product. The Customer may also assert a claim in connection with the defective performance later than the time described above if the defect is discovered later and the defective performance is attributable to Alza. 

Subsequent to the passage of the risk of loss, the Customer is obliged to inspect, without delay, the product, its characteristics, and its quality. 

The risk of loss passes to the Customer when the Customer takes possession of the product; the same also applies to such a case when, with the permission of the Customer, the Product is delivered to someone else / to another place of delivery, but later the Customer declines to receive the products. 

If the damage occurs subsequent to the passage of the risk of loss to the Customer, then the Customer is obliged to pay the purchase price of the product in full, unless the damage is the result of Alza having breached the contract.

If the Customer defaults on the receipt of the product, then Alza – after notice has been given in advance and the additional deadline for the receipt of the product has expired without the receipt of the product – is entitled to sell the product to a third party, at the expense of the Customer in default. These provisions are also applicable in the event of payment default if the product has not been received yet and the product has not been paid for yet. 

4. Warranties undertaken by Alza

Alza warrants to the Customer that the product is free of any damage at the time of the receipt. Alza also warrants that at the time of the receipt of the product by the Customer: 

1. The product has all characteristics on which the Parties have agreed or, if there is no such agreement, then the product complies with the description by Alza or by the manufacturer.
2. The product is delivered in the appropriate quantity, size, and weight. 
3. The product complies with the statutory provisions. 

If the Customer is deemed to be a Consumer and the product becomes defective within 6 months from its receipt, then it is deemed that the given product was already defective at the time of the receipt. This provision is not applicable if the Customer is deemed to be an Entrepreneur.

Unless otherwise provided for, the Customer, if they are deemed to be a Consumer, is entitled to assert, within a period of 24 months from the receipt of the product, a warranty claim with regard to the defective product. If the Customer is deemed to be an Entrepreneur, then the deadline for the assertion of the warranty claim is 12 months from the receipt of the product. The possibility of the assertion of the warranty claim does not apply to the following: 

1. to any decrease in value resulting from normal use;
2. to any defect which occurred in the course of normal use and of which the Customer was informed in the course of the sale and which was already obvious to the Customer at the time of the receipt; or
3. to certain special cases in connection with the nature of the use.

The Customer is entitled to assert, within 24 months from the receipt of the product, a warranty claim with regard to defective consumer goods (cosmetics, drugstore products, etc.). 

The other warranty and guarantee periods are prescribed in detail in the Claims Code. 

Entrepreneurs may be subject to other warranty periods, which other periods are indicated on the specific products or on the website www.alza.hu . An example of such can be found at the following link.

No warranty claim may be asserted in connection with defective performance if the defect was indicated by ALZA prior to the receipt of the product or the Customer was aware of the defect in the product prior to the receipt of the product or the given defect was caused by the Customer. 

If the defective performance is with regard to a discounted product (a product sold at a reduced price) or to a used product, the Customer is entitled to a reasonable reduction of the price instead of the replacement of the product. 

If the Customer requests repair under the warranty and fails to take possession of the repaired product within the given deadline, then Alza is entitled to charge a storage fee of a gross amount of HUF 200,- for each day of default. If the Customer fails to take possession of the product within 6 months from the date of being notified of the repair, then Alza is entitled to sell the product in order to cover the storage fee. 

In the event of a defect in the product, the Customer is entitled to: 

1. have the defective product replaced with a product free from any defect or, if the replacement of the product is, taking the nature of the defect into consideration, not justified, then to have the missing component necessary for the repair of the defect delivered within a reasonable deadline. If a component of the product is defective, then the Customer may only request the replacement of the defective component; if this is not possible, then the Customer may withdraw from the contract. The Customer is not entitled to withdraw from the contract if the withdrawal is, taking the nature of the defect into consideration, not justified, including, but not limited to, the defect being possible to be repaired without delay; in such a case, the Customer is entitled to have the defect repaired free of charge.
2. have the defect repaired at the expense of Alza;
3. a reasonable reduction of the price, to be deducted from the purchase price; or
4. withdraw from the contract.

Simultaneously with notifying Alza of the claim, the Customer informs Alza of which of the options above the Customer chooses, following which the Customer is entitled to choose another warranty claim instead only at their own expense or with the approval of Alza; except if the Customer requested the repair of the defect, however, the defect cannot be repaired, and/or if the reason for choosing another claim was caused by Alza, or choosing another claim was otherwise justified. If Alza fails to repair the defect within a foreseeable deadline or Alza informs the Customer that the given defect is not to be repaired, then the Customer may request a reasonable reduction of the purchase price or may withdraw from the contract.  

If the Customer fails to indicate which of the warranty rights mentioned above they choose, then the provisions of the part on minor breaches are applicable (see section 6 below). 

In the event that Alza cannot deliver a product free from any defect, or cannot replace the defective component or cannot repair the product, then the Customer is entitled to a reasonable reduction of the purchase price also in those cases when Alza fails to remedy the situation within a reasonable deadline or when having the situation remedied caused significant inconvenience to the Customer. 

It is not possible to withdraw from the contract citing any insignificant defect.

5. General rules applicable in the case of a breach of contract

If the defect in the product can be repaired, however, the product still cannot be used due to the reappearance of the defect or due to the large number of the defects, then the Customer may request that the defect is repaired via the replacement of the product and/or the Customer is entitled to withdraw from the contract. 

If a new product is delivered, then the Customer is obliged to return the original defective product (including all of its parts) to Alza, at the expense of Alza. 

The Customer is obliged to notify Alza without delay of the defect after noticing/discovering the defect. If the Customer fails to notify Alza of the defect without any undue delay (that is, notifies Alza of the defect after more than 2 months even though the defect could have been discovered in due time if due care had been exercised), then the Customer is liable for any damage arising from the delay of the notification. The same applies to hidden defects of which Alza was not notified immediately after the Customer noticed the defect and inspected the product with due care, with any warranty claim being possible to be asserted within two years from the delivery of the product at the latest. 

The warranty period commences on the day on which the product was handed over to the Customer. If the product is delivered to the Customer in accordance with the contract, then the warranty period commences on the day on which the product is delivered to the designated place. If the purchased product is not installed by Alza but by a third party, then the warranty commences on the day on which the product was installed, provided that the product ordered by the Customer is installed within 3 weeks from its receipt and the Customer cooperated with regard to the installation. 

The Customer is not entitled to assert any warranty claim if the defect was caused by an external circumstance after the risk of loss has passed to the Customer. 

6. Digital content

With regard to the use of any digital content purchased from Alza (including, but not limited to, any software, PC, computer game, etc.), the Customer is obliged to comply with the obligations prescribed in the present GTC and with the copyright and individual licence terms applicable to the given product (e.g. end-user licence agreement; EULA). If the Customer fails to comply with these obligations, then the Customer is liable for all damage arising from such failure and may be subject to criminal punishment as well. 

Consumer customers (who may be private individuals only) of the digital content are entitled to use the digital content, either directly or indirectly, only for their personal use and for other purposes not aimed at making any commercial or business profit, unless the terms of the licence provide for otherwise. Contrary to the terms of copyright, of other laws, or to the terms of use under the licence, the Customer is not entitled to copy, to otherwise reproduce, to make additional copies, extracts, or to modify the purchased digital content. Access to the digital content may be denied or the use of the licence may be deactivated if any user acquired possession of the digital content as a result of any illegal activity. 

The terms of the present GTC are also applicable to any digital content given by Alza to the Customer as a gift. 

7. Resale

If a Customer who is deemed to be an Entrepreneur resells the product purchased from Alza, such a Customer is obliged to notify Alza of such a transaction. If the Customer who is deemed to be an Entrepreneur fails to fulfil their obligation to notify Alza, then Alza continues to consider the Customer who is deemed to be an Entrepreneur to be the owner of the product and to be the person entitled to all claims arising from defective performance.

8. Guarantee

8.1. Guarantee undertaken by the manufacturer

If any guarantee undertaken by the manufacturer applies to certain products, then such a guarantee does not supersede the terms of the statutory mandatory guarantee. Please consult the packaging of the product with regard to the terms of the guarantee undertaken by the manufacturer concerning the given product.

8.2. Mandatory guarantee

The provisions contained in the present section are applicable only to Consumers if they purchased from Alza any product in a product category available here in the webshop operated by Alza.

In the case of a Customer deemed to be a Consumer, if the product is defective, then, based on the value in question, one, two, or three years of mandatory guarantee cover the products included in the specific product categories listed in the schedule to Government Decree 151/2003. (IX.22.) on the mandatory guarantee applicable to specific durable consumer products (hereinafter referred to as the Decree). 

The categories of the guarantee period are shown in the table below:

The commencement of the guarantee period: The guarantee period commences at the time of the handover of the product to the Consumer. Alza performs the installation of the products sold by it only in specific cases, in exchange for a fee. If the installation is performed by Alza or by its agent, then the guarantee period commences at the time of the installation. If the installation is performed after 6 months from the date of the purchase, then the guarantee commences on the day of the original handover of the product.

The term of and the end of the guarantee period: The expiry of the guarantee period under the Decree results in loss of rights. However, the guarantee period is extended with the period during which the Consumer was not able to use the consumer product properly due to the defect.

In the case of mandatory guarantee, the Consumer may, of their choice, assert their repair claim either at Alza or directly at the repair service provider indicated on the warranty card. Any consumer product – excluding vehicles – which is installed in a fixed manner and/or weighs more than 10 kilograms or may not be transported on public transportation vehicles as hand luggage must be repaired at the place of its use. If the repair cannot be performed at the place of the use, then Alza or – in the case of a repair claim asserted directly at the repair service provider indicated on the warranty card – directly the repair service provider ensures the dismounting and the mounting, and also the transportation from and to the place of the use. 

Upon the fulfilment of the repair claim or the replacement claim, the important information related to the repair or to the replacement is to be indicated on the warranty card, in accordance with the relevant statutory obligations. 

Management of defective products:

1. If the product can be repaired, then attempts must be made to have the repair performed within 15 days. If the period of the repair or of the replacement exceeds fifteen days, then Alza is obliged to inform the Consumers of the expected period of the repair or of the replacement. Such information has to be provided, if the Consumer consented to it in advance, via electronic means or via other means suitable for proving the receipt by the Consumer.
2. In the case of the unsuccessful repair of the product, the Consumers may assert claims according to the table below:

The commencement of the guarantee period: The guarantee period commences at the time of the handover of the product to the Consumer. Alza performs the installation of the products sold by it only in specific cases, in exchange for a fee. If the installation is performed by Alza or by its agent, then the guarantee period commences at the time of the installation. If the installation is performed after 6 months from the date of the purchase, then the guarantee commences on the day of the original handover of the product.

The term of and the end of the guarantee period: The expiry of the guarantee period under the Decree results in loss of rights. However, the guarantee period is extended with the period during which the Consumer was not able to use the consumer product properly due to the defect.

In the case of mandatory guarantee, the Consumer may, of their choice, assert their repair claim either at Alza or directly at the repair service provider indicated on the warranty card. Any consumer product – excluding vehicles – which is installed in a fixed manner and/or weighs more than 10 kilograms or may not be transported on public transportation vehicles as hand luggage must be repaired at the place of its use. If the repair cannot be performed at the place of the use, then Alza or – in the case of a repair claim asserted directly at the repair service provider indicated on the warranty card – directly the repair service provider ensures the dismounting and the mounting, and also the transportation from and to the place of the use. 

Upon the fulfilment of the repair claim or the replacement claim, the important information related to the repair or to the replacement is to be indicated on the warranty card, in accordance with the relevant statutory obligations. 

Management of defective products:

1. If the product can be repaired, then attempts must be made to have the repair performed within 15 days. If the period of the repair or of the replacement exceeds fifteen days, then Alza is obliged to inform the Consumers of the expected period of the repair or of the replacement. Such information has to be provided, if the Consumer consented to it in advance, via electronic means or via other means suitable for proving the receipt by the Consumer.
2. In the case of the unsuccessful repair of the product, the Consumers may assert claims according to the table below:

IMPORTANT: The rules detailed in the present section do not apply to any e-bike, to any electric scooter, to any quad, to any motorbike, to any moped, to any car, to any camper van, to any caravan, to any caravan trailer, to any trailer, and to any watercraft which is equipped with an engine and the purchase price of which watercraft exceeds HUF 10.000!

The Consumer may primarily claim – of their choice – repair or replacement, unless the fulfilment of the chosen guarantee claim is impossible or would cause Alza disproportionate extra costs when compared to the fulfilment of the other guarantee claim, taking into consideration the value of the service when free from any defect, the gravity of the Breach of Contract, and the damage caused to the interests of the Consumer via the fulfilment of the guarantee claim;

If Alza did not undertake the obligation of repair or of replacement, or cannot fulfil such an obligation within an appropriate deadline, and/or the interest of the Consumer with regard to the repair/replacement has ceased to exist, then the Consumer may – of their choice – claim the proportionate reduction of the purchase price, repair the defect themselves or have the defect repaired by another person at the expense of Alza, or withdraw from the contract. It is not possible to withdraw from the contract citing any insignificant defect.

The Consumer may choose to exercise another right instead of the chosen right. However, the Consumer is obliged to reimburse Alza for the costs incurred by Alza due to the Consumer choosing to exercise another right, unless the reason for choosing to exercise another right was caused by Alza, or choosing to exercise another right was otherwise justified. 

If the Consumer asserts a replacement claim within three working days from the purchase due to the defect of the consumer product, then Alza is obliged to replace the consumer product provided that the defect prevents the proper use of the consumer product. 

The additional terms of the mandatory guarantee are contained in the warranty card. Alza reserves the right to make the warranty card available in an electronic form to the Consumer. The electronic warranty card is handed over not later than on the day following the day of the handover of or of the installation of the product, or if Alza makes the electronic warranty card available via a download link, then the download link is available until the end of the guarantee period.

IV. Right of withdrawal

Alza recommends that its customers make a backup copy of the personal data on / stored on the electric device and then delete such data from the device prior to the withdrawal of the contract regarding the electric device.

1. Consumer

Consumer Pursuant to the Government Decree no. 45/2014. (II. 26.) on the detailed rules of contracts between the consumer and the business Tthe Consumer is entitled to withdraw from the contract without having to give any reason for the withdrawal and within a period of 14 days, which Alza extends to 30 days for the benefit of the consumer. This period commences with entering into the contract, this day may commence (unless otherwise provided for by the Parties):

1. in the case of a sale and purchase agreement, from the day of the receipt of the product or, in the case of the purchase of more than one product or of a product consisting of more than one component, then on the day of the receipt of the last product or of the last component of the product if the products or the components of the product are delivered on different days, 
2. in the case of a contract stipulating continuous performance, on the day of the receipt of the first service,
3. in the case of a contract for the provision of a service, on the date of the conclusion of the contract; or
4. during the period between the day of the conclusion of the contract and the day of the receipt of the product.

If the Consumer decides to withdraw from the contract during the period stipulated above, then the Consumer is obliged to return the product to Alza at its address, with the inclusion of an unambiguous declaration (which may be the completed form, or the sample declaration of withdrawal, or other unambiguous declaration of withdrawal, see below) in which they indicate the reason for their withdrawal, the number of the contractual document, and their bank account number (in an IBAN format). In addition to the bank account number, the name of the holder of the bank account is also necessary to be included. We can process the withdrawal the fastest if we have all the information above.

The easiest way for the Consumer to withdraw from the contract is by completing the online form available here and sending it to Alza. After the Consumer has sent the completed form, Alza confirms it in writing without delay.

The Consumer is also entitled to withdraw from the contract in writing via sending a notice of unilateral termination to the address of Alza (postal address: (postal address: Alza.hu Reklamáció 1134 Budapest, Róbert Károly krt. 54-58. or e-mail address: [email protected]). The Consumer is entitled to make their declaration of withdrawal verbally in the store of Alza, which declaration is recorded by Alza in its systems. The Consumer is entitled to make their declaration of withdrawal via the use of the Sample Declaration of Withdrawal. 

The Consumer is not entitled to withdraw from the contract in the following cases:

1. If the service is performed prior to the expiry of the notice period with the express consent of the Consumer; and the Consumer has accepted that, subsequent to the performance of the service, they lose their right to unilateral termination;
2. In the case of such a product or such a service which has a price which depends on the possible fluctuation – which may not be influenced by Alza and also during the period for withdrawal – of the money market.
3. If the product is delivered in such a form which is designed/modified/adapted in accordance with the wishes of and the demands of the Consumer;
4. In the case of the delivery of perishable consumer products or consumer products with short expiry dates and/or if the products were irreversibly mixed with other products subsequent to the delivery;
5. If, at the express request of the Consumer, the repair of or the maintenance of the product purchased by the Consumer is performed at the place designated by the consumer (excluding the requested repairs and/or the delivery of the requested components);
6. The Customer is not entitled to withdrawal regarding such a product in sealed packaging which, due to health protection or hygienic reasons, may not be returned after opening the packaging subsequent to the handover (hair clippers, hair stylers, hair brushes, men’s shavers, women’s shavers, epilators, IPL hair removal devices, waxing supplies, men’s hair removal products, women’s hair removal products, electric toothbrushes, toothbrush replacement heads, healthcare thermometers, inhalers, etc.);
7. In the case of audio recordings / video recordings / PC software in sealed packaging if the original packaging of these products is damaged, the consumer has opened the packaging of the product;
8. In the case of newspapers, periodicals, and magazines;
9. If the purchased service is such a travel or leisure service which is for a specific time determined by another service provider;
10. In the case of the delivery of digital content (if, with the prior and express consent of the Consumer, the digital content is delivered not on a physical carrier, prior to the expiry of the notice period, and, simultaneously with granting such consent, the Consumer expressly declared that, simultaneously with the delivery, they lose their right of withdrawal.
11. From sale and purchase agreements concerning consumer products (cosmetics, drugstore products, etc.) may be withdrawn only if the given consumer product is intact, has not been used, and is in its original packaging. 

If the Consumer withdraws from the contract, then the Consumer is obliged to return, at their own expense, without delay, and within 14 days from the withdrawal, to Alza the products delivered by Alza. The Customer bears the costs incurred in connection with returning the products (in the case of withdrawing from the contract) and/or if the nature of the product makes it necessary to return the product in a manner differing from the usual manner of postal delivery (and if the contract is not rescinded at the place of the conclusion of the transaction).

If the Customer returns the product in a manner differing from the usual manner of delivery, then Alza is not obliged to reimburse the Customer for the additional costs incurred due to this.

The Customer is obliged to pay the proportionate price of the services used until the time of withdrawing from the contract.

The Consumer is obliged to return the products in a complete manner (that is, with the delivered parts, components, and complete documentation), intact, clean, in their original packaging (if possible) and in a condition and having value identical to that of the product when it was received. If any container belongs to the product to be returned, then such a container must be returned empty.  

The Consumer is liable for any reduction in the value of the product which is caused by any use/handling deviating from the nature and from the characteristics of the product. This applies also in relation to the purchase by Entrepreneurs. The value of the reduction is unilaterally counted against the reimbursed purchase price of the product to the Entrepreneur.

If the Consumer withdraws from the contract, then Alza refunds them the entire amount paid under the contract, without any undue delay, within 14 days from the withdrawal, via the method of payment designated in the contract. The Consumer is refunded the entire amount of the purchase price if the Consumer has returned the product to the store of Alza or the Consumer proves that they have sent the product back to Alza. 

The Consumer accepts that if a gift was delivered to them together with the product, then a donation agreement is entered into by and between Alza and the Consumer, which agreement is also terminated if the Consumer exercises their right to withdrawal and withdraws from the original contract within 30 days, and therefore the Consumer is obliged to return the product with the gift and with its other parts to Alza. If this is not complied with, then the rules regulating unjust enrichment are applicable. If Alza is not paid the amount of the unjust enrichment, then Alza becomes entitled to the corresponding amount of money.

2. Entrepreneur

In the case of a purchase as an entrepreneur (with an identification number), unlike the consumer, you are not entitled to return the goods within 14 days in case of a distance purchase. In this respect, the law favors only consumers.

However, we allow Entrepreneurs to withdraw from the purchase contract under the same conditions as consumers.

So, if you purchased as an Entrepreneur, you can withdraw from the purchase within 30 days according to the rules mentioned above.

3. Cashvoucher service in the event of withdrawing from the purchase

The Cashvoucher service is an alternative payment service which may be used with the consent of the Customer if the Customer requests, within the deadline for withdrawal (30 days or a longer period purchased by the Customer but not exceeding 2 months), having the price of the product refunded. The detailed terms of the Cashvoucher service are available: here.

V. The protection of and the security of personal data 

The data protection policy of Alza is available here, which policy regulates, in detail, the protection of personal data. These provisions are applicable to all Customers.

VI. Business hours

The orders placed in the webshop are received by Alza 24 hours a day, 7 days a week.

In the event of any malfunctioning of the IT systems or of a force majeure event, Alza accepts no liability for the period during which the webshop of Alza could not be accessed. 

VII. Prices

The displayed prices constitute part of the contractual offer and are not recommended prices. The prices displayed in the online webshop are always up to date and valid, except those cases covered by this Chapter where the online shop display incorrect prices. The prices displayed next to the products are final prices (inclusive of VAT and any other taxes, duties) payable by the Consumer for the given product (however, are not inclusive of any delivery fee, collection fee, the fee of any distance communication, which fees are displayed in the "Cart" in accordance with the choice of the Customer). 

Discounted prices are valid while supplies last (the quantity of the products available at the special discounted price is displayed) or for a definite period. 

As “original price”, Alza displays the lowest price of the product or of the service (and/or of the licence in the case of software) used on the site of the Alza.hu electronic shop in a period of 30 days prior to the reduction of the price, mostly by marking it with a strikethrough next to the product´s current e-shop price. The discounted price offered at a discount in comparison to the original price as calculated above – provided that the price does not change – is communicated by Alza to the Customers as a discounted price for a period no longer than 90 days from the commencement of the reduction of the price. The method of calculating the original price is displayed separately in a tooltip on the site of the Alza.hu electronic shop.

1. The discounts provided via unique promotion codes, coupons – which are not automatically available for every Customer - are not taken into consideration when calculating the original price.
2. Individual discounts and any price benefits that Alza provides to the Customer with respect to any individual circumstances are also not taken into account when calculating the original price.
3. If the amount by which the price of the product or of the service (and/or of the licence in the case of software) is reduced gradually increases within 90 days from the first reduction, then the original price is the original price prior to the first application of the reduction (that is, the lowest price in a period of 30 days prior to the first reduction).

If the price(s) of the product(s) or service(s) ordered by the Customer is/are displayed incorrectly on the website due to an error in Alza's internal system, Alza is not obliged to sell them at the incorrect price, but immediately after the error is detected, Alza will offer the Customer to sell the product or service at the price without the error, upon knowledge of which the Customer may withdraw from the purchase. If the Customer declares within 3 days of being informed by Alza on the incorrect price that he/she wishes to withdraw from the purchase, in such a case, Alza repays the Customer the incorrectly displayed purchase price which the Customer paid. If the Customer wishes to buy the product or service at a price without defects, the Customer shall pay Alza the difference between the price with defects and the price without defects. If the Customer does not declare his intention within 3 days of being informed by Alza on the incorrect price, Alza shall be entitled to withdraw from the contract and shall reimburse the Customer the purchase price incorrectly stated and paid by the Customer. Examples of the price displayed incorrectly:

1. The price of the product or service deviates significantly from the normal market price (the discount on the product exceeds 60%) and this deviation is clearly recognisable to a reasonable Buyer (a case of a striking disparity in value);
2. There is (are) one or more extra figure(s) and/or one or more missing figure(s) at the price of the product or service;
3. The price of the product or service is stated in the online store in a different currency (euro or Czech koruna), or the price in HUF has clearly not been converted from the original price in another currency, but the currency has been incorrectly converted into HUF;

Alza wishes to inform you that in the case of products with obviously incorrect prices, the IT system of Alza automatically displays that the product is discounted and/or is included in a clearance sale (next to the product is usually displayed a “discounted” price tag). If the Customer has any doubts about the price of the product and informs Alza, Alza's customer service will inform the Customer of the correct price of the product within a short period of time.

Alza reserves its right to deem those sale and purchase agreements to be void in the course of which personal or banking data, etc. were abused and/or with regard to which a court or any other authority decided as such and of which Alza informs the Customer. 

Alza may render the sale and purchase agreement void if the customer violates the conditions of the use of any discount or other coupon. This applies especially to the following cases: 

1. The discount coupon was used for a product different from which the coupon was issued for;
2. The discount coupon was used together with another discount, even though using the discounts together was not expressly prohibited;;
3. The value of the purchase did not meet the prescribed minimum amount when the discount coupon was used.
4. If Alza becomes aware of the fact that the discount coupon has already been used.

The Customer accepts that no valid sale and purchase agreement is entered into in the cases above and Alza deems such an acquisition by the Customer to be an acquisition without any legal basis. 

The Customer accepts that due to the withdrawal of 1 and 2 HUF coins from the circulation, the rounding of the prices of the products is necessary under Act III of 2008 on the rules of the rounding necessary due to the withdrawal of 1 and 2 HUF coins from the circulation. Due to such a rounding, a minor difference may be present in the final price of the product.

VIII. Orders

The price is indicated in the order and in the text message confirming the order. Orders may be placed in the following manners:

1. via the webshop operated by Alza (e-shop); or
2. via an e-mail sent to the e-mail address  [email protected] (this is available only to Consumers).
3. Orders may also be placed via the telephone customer service of Alza seven days a week, from 08:00 to 20:00 (UTC+01:00) every day.
4. In person in the showroom of Alza  (Budapest XIII. - Róbert Károly krt. 54-58).

Alza recommends that the Customer logs in to their registered user account when placing an order in the webshop. When logging in with public access, Alza recommends that the Customer logs out from their Alza account after having placed the order. 

The e-mail sent to the Customer includes information on the estimated time of the delivery. The delivery time and the delivery costs depend on the option chosen by the Customer, which options are found at the second step of placing the order. The estimated time of the delivery is based on the estimation by Alza and may change in the event of unforeseeable circumstances, which the Customers expressly accept.

The Customer may cancel the order, if Alza informs them that the ordered product is to be delivered later than the estimated time of the delivery, then the customer is entitled to have the full amount of the purchase price refunded.

IX. Methods of payment

Alza determines the  terms of payment at its discretion and may offer the following Methods of Payment in the course of the purchase (with the possibility of electronic payment always made available under the applicable legislation) and also informs the Customers in detail of the costs in connection with each method of payment:

1. bank transfer;
2. card payment online (via MasterCard, Maestro, or Visa payment card), the card data provided by the Customer are automatically remembered by the relevant bank for the purpose of future payments (this option may be deleted by the Customer under ’Personal Data’ in their Alza account);
3. Paypal method of payment
4. payment via payment card at the point of sale (if the Customer pays via payment card in the showroom, then they are obliged to handle the data of the payment card and its PIN discreetly).
5. In certain cases, the Customer may also choose to pay in a cryptocurrency accepted by Alza (e.g. Bitcoin). If the Customer chooses this method of payment and later requests the refund of the purchase price of the purchased product(s), then the amount of the purchase price indicated in the invoice is refunded in Hungarian Forints (HUF).
6. Payment in cash – in the showroom of Alza and in the course of the delivery in the event of payment on delivery

The product remains the property of Alza until the amount of the order is paid and credited to Alza in full. 

Following the placement of the order, the Customer may not modify the invoicing data. 

If the Customer withdraws from the contract concluded with Alza or if the Customer is entitled to a refund for any other reason, then Alza refunds the purchase price via the same method of payment which was used for making the purchase. The correct and accurate data necessary for the refund must be provided for Alza by the Customer, Alza does not accept any liability for any damage arising from any inaccuracy of the data.

Alza issues an invoice of the amounts paid and records the received amounts in its accounts.

X. Delivery

1. General rules

Alza delivers the products in cooperation with an independent delivery company or electronically (in the case of any digital content).

Alza does not guarantee the Customers that all – theoretically – available methods of delivery may be used. Certain methods of delivery are offered to the Customer based on the distance of the destination address and/or depending on the delivery capacity available to Alza at the given time. Alza does not accept any liability for any delay in the delivery of any product in the case of any force majeure event or of any malfunctioning of the IT system. 

The information regarding the delivery options offered and regarding the applicable terms and prices may always be accessed and is up to date in the webshop www.alza.hu.

The delivery of products is limited on those days which are public holidays in the destination country and/or in the Czech Republic. 

2. Other provisions

If, at the time of the purchase, the Customer is a legal entity/Entrepreneur subject to VAT or a sole trader, then the product is delivered only to the person entitled to represent the given legal entity or Entrepreneur or to an authorised person indicated in an authorisation which was countersigned by an attorney-at-law/notary public and was sent to Alza, and/or to the sole trader themselves in the case of a sole trader. In the case of a sole trader, the presentation of an identity document (ID card or passport) is a condition of the delivery. 

If the product which the Customer ordered and paid for is collected by the Customer in the Showroom of Alza, then the PIN sent to the telephone number designated by the Customer must be presented. The Customer is obliged to ensure that no third person may access and/or use the PIN.

When the Customer receives the products from the delivery company, then the Customer – together with the representative of the delivery company – is obliged to inspect the delivery (namely the number of the packages, the intactness of the packing tape with the logo on it, and the intactness of the packaging) and the enclosed delivery note thoroughly and properly. The Customer may refuse to receive any package not delivered in accordance with the contract, including, but not limited to, the case when the delivered product is incomplete or is damaged. If the Customer accepts the defective delivery, then the Customer is obliged to indicate the description of the damage in the delivery note of the delivery company. 

If the delivery is incomplete or damaged, then it must be reported, without delay, via an e-mail sent to the e-mail address [email protected], and the damage must be described on and reported via the damage report form signed by the representative of the delivery company, and this damage report form must be sent, without delay, via fax, e-mail, or post, to Alza at any of its official addresses indicated above. If the Customer fails to have this report sent without delay, then Alza reserves the right to exclude its liability if the damage was not caused in connection with the delivery. No claim regarding any incomplete delivery or damaged packaging restricts the right of the Customer to warranty claims. 

XI. Management of electronic waste

Electric and electronic devices, when they are no longer used, that is, become waste, contain dangerous substances which may have a harmful effect on the environment and on human health if such substances are not managed properly.

Customers may dispose of those electric and electronic devices which they no longer use at the selective waste containers provided by Alza at the showroom of Alza (Budapest XIII. - Róbert Károly krt. 54-58).

The Customer is entitled to request from Alza, in the course of the purchase and in the same manner as the order is made, the delivery of those larger electric or electronic household appliances of theirs which have become waste, provided that the purpose of the electric or electronic appliance which has become waste and is to be delivered from the Customer is identical to that of the new product purchased from Alza. In such a case, Alza has the old appliance delivered from the Customer via the independent delivery company.

In the case of having those electric and electronic appliances which have become waste delivered from the Customer in the manner described above, Alza provides the Consumer with a voucher which may be used when purchasing a new electric or electronic device from Alza. The value of the voucher is HUF [*] and may be used within 3 months from its issuance, in the course of making any purchase from Alza. Entrepreneurs are not entitled to such vouchers even in the case of having appliances delivered from them in the manner described above. 

XII. Complaint management, assertion of rights

The United Nations Convention on Contracts for the International Sale of Goods is not applicable. 

Alza has no code of conduct under the act on the prohibition of unfair commercial practices towards consumers.

Complaint management at Alza: If the Party Placing the Order notices any violation of their consumer rights in connection with the conduct of Alza, then they are entitled to make a complaint at the customer service of Alza. Complaints may be made via e-mail at the e-mail address [email protected], or via telephone at telephone number 06-1-701-1111. Within 30 days from the receipt of the written complaint, Alza answers it on its merits and in writing, and/or takes the necessary measures. Attached to the answer on the merits of the complaint, Alza also sends the party making the complaint a copy of the record of the complaint.

Right to turn to an authority: The consumer may make a complaint at the consumer protection authority. Under Government Decree 387/2016. (XII. 2.) on the designation of the consumer protection authority, the government offices in the capital and in the counties, and/or the Government Office of Pest County acts as the administrative authority. The contact details of the offices are available on the webpage http://www.kormanyhivatal.hu/hu/.

Right to request the procedure of a conciliation board: If any legal dispute which concerns consumer rights and is between Alza and a Party Placing the Order who is deemed to be a consumer is not resolved in the course of the conciliation with Alza, then the Party Placing the Order who is deemed to be a consumer is entitled to turn to the conciliation board having competence on the basis of the domestic permanent address or of the residence of such a party and may request the procedure of the Board. Alza has not made a declaration of submission in respect of conciliation board proceedings, therefore it is not bound by the decisions of conciliation boards in cases exceeding HUF 200,000, but Alza participates in all conciliation board proceedings and is subject to a duty of cooperation. Information on the conciliation board having competence on the basis of your permanent address is available on the webpage fogyasztovedelmireferens.hu/hatosagok-es-bekelteto-testuletek-elerhetosegei.

Contact details of the conciliation body competent for the seat of Alza: (Address: 1016 Budapest, Krisztina krt. 99 I. em. 111.; Correspondence address: 1253 Budapest, Pf.: 10; Phone no.: +36-1-488-21-31; E-mail address: [email protected], web: www.bekeltet.bkik.hu)

Right to turn to court: The Party Placing the Order is entitled to assert their claim arising from the legal dispute in a civil procedure before court, under the provisions of the Civil Code (Ptk.) and of Act CXXX. of 2016. on the Rules of Civil Procedure.

EU dispute resolution platform: In the case of having a complaint, the Consumer may use the online dispute resolution platform of the EU. A simple registration in the system of the European Commission is necessary in order to be able to use the platform. Following this, the Consumer needs to log in in order to be able to file their complaint on the website at: http://ec.europa.eu/odr.

Alza recommends that its Customers contact Alza first in order to have the issue resolved.

The present GTC is in effect from 16 May 2023, the previous GTC becomes ineffective on the same date.